Contact information

We'd love to hear from you. Whether you have a question about a specific gemstone, need help with an order, or want guidance choosing the right stone, our team is here to help.

How to Reach Us

Email: spinelgemtherapy@gmail.com
Location: Markham, Ontario, Canada

Response Times

We respond to most inquiries within 1–2 business days (Monday to Friday, excluding holidays). For order-related questions, please include your order number to help us assist you faster.

What We Can Help With

  • Questions about a specific gemstone — origin, treatment, properties, dimensions
  • Order status, shipping, and tracking
  • Returns and exchanges (see our Refund Policy)
  • Custom requests or sourcing inquiries for stones not currently listed
  • Wholesale and trade inquiries

You can also use the contact form below and we'll get back to you at the email address you provide.