Privacy policy

Effective date: May 8, 2026

Spinel Gem Therapy ("we," "us," "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have. It applies to spinelgemtherapy.com and any related services. By using our site or placing an order, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us when you:

  • Place an order (name, shipping and billing address, email, phone number, payment details)
  • Create an account
  • Sign up for our newsletter or marketing communications
  • Contact us with questions or requests
  • Leave a product review

We also automatically collect certain information when you use our site, including IP address, browser type, device information, pages viewed, and how you interact with our content. This is collected through cookies and similar technologies used by Shopify and our analytics providers.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customer service
  • Communicate with you about your orders, account, and customer service inquiries
  • Send marketing communications, where you have opted in
  • Improve our website, products, and customer experience
  • Detect and prevent fraud and protect the security of our site
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We share information only with trusted parties who help us operate our business:

  • Shopify — our e-commerce platform, which hosts the site and processes orders
  • Payment processors — to securely process your payment
  • Shipping carriers — to deliver your order
  • Email and marketing providers — to send communications you have opted into
  • Analytics providers — to understand how our site is used
  • Legal authorities — where required by law or to protect our rights

4. Cookies

We use cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and support marketing. You can control cookies through your browser settings. Disabling cookies may affect how the site works.

5. Your Rights

Under Canadian privacy law (PIPEDA) and other applicable laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent to marketing communications at any time
  • Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, email us at spinelgemtherapy@gmail.com.

6. Data Retention

We retain personal information for as long as needed to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Security

We use reasonable technical and organizational measures to protect your personal information. Payments are processed through Shopify's PCI-DSS compliant systems and we do not store full payment card details on our servers. No method of transmission over the internet is 100% secure, however, and we cannot guarantee absolute security.

8. International Transfers

Your information may be processed and stored in countries outside of Canada, including the United States, where our service providers operate. By using our site, you consent to this transfer.

9. Children

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on this page with the effective date at the top. Material changes will take effect 30 days after they are posted.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Spinel Gem Therapy
Markham, Ontario, Canada
Email: spinelgemtherapy@gmail.com